Refund Policy
Because our products are digital downloads, we encourage customers to review all product details carefully before purchasing. Your satisfaction is important to us, and we’re always here to assist if you experience any issues.
Last updated: 19.12.2025
Thank you for purchasing HostBill Template from HostBillTemplates.com (“we”, “us”, “our”). We strive for complete customer satisfaction; however, there are specific conditions that apply to refunds due to the digital nature of our products.
1. Digital Product Refund Policy
All templates, modules, add-ons, plugins, documentation, and digital assets available on HostBillTemplates.com are digital downloadable products. Due to their intangible and downloadable nature, all sales are final once the product has been downloaded.
We do not issue refunds once a purchase is completed and the product has been delivered or accessed.
2. When Refunds May Be Considered
We do understand that issues might arise. Refunds may be considered under the following situations:
a. Product not delivered due to technical error
If you did not receive a download link due to a technical issue on our platform, we will ensure delivery or issue a refund.
b. Major defect or malfunction
If the purchased product is fundamentally defective or fails to function as described, and we are unable to rectify the issue within a reasonable period after support attempts, you may be eligible for a refund.
c. Duplicate order
Accidental duplicate purchases can be refunded if reported within 48 hours of purchase.
To request a refund under these exceptions, you must:
Provide your order invoice/receipt
Explain the issue clearly with screenshots, error logs, or supporting files
Submit the request within 7 days of purchase
3. How to Request a Refund
To request a refund:
Email [email protected]
Include your order number
Describe the issue and attach any relevant evidence
We will review your request and respond within 2–3 business days.
Please note that the refund request can be made only within 7 days of template delivery.
4. Support and Fixes
Before issuing a refund, we may:
Provide technical support to fix issues
Deliver an updated version if bugs are found
Offer a replacement product of equal value
Our priority is to ensure you get a working solution.
5. Cancellation of Orders
Since products are digital and delivery is instant, order cancellation is generally not possible after payment is completed. If you experience a payment error or double charge, contact us immediately.
6. Changes to This Policy
We may update this policy occasionally to improve clarity or reflect operational changes.
The “Last updated” date at the top reflects when the policy was most recently revised. We recommend reviewing it periodically.
7. Contact Us
If you have any questions, concerns, or refund requests, please contact us:
- Website: https://hostbilltemplates.com
- Email: [email protected]
